Riverside Health System

Release of Information Specialist

Location Name Riverside Shore Memorial Hospital
Department Transcription
Job ID


The Release of Information (ROI) Specialist works under the supervision of the HIMS Compliance Manager and interacts with requestors to identify medical records needed to fulfill an authorization or request for release of information. The ROI Specialist prioritizes release of information requests and retrieves medical records per RHS policy and procedures. The Specialist performs quality checks to ensure accuracy of release confidentiality and proper invoicing; handles all requests and inquiries for the system; prioritizes requests based on type noted due dates RHS policy and procedure and federal mandates; verifies the identity of the patient and confirms the authorization is valid; ensures the requesting party has a legal right to request the patients medical information and performs established quantitative and qualitative work standards to meet department goals and objectives.The ROI Specialist safeguards and protects the patients right to privacy through HIPAA compliance; maintains a professional office environment and provides excellent customer service by being attentive and respectful. Ensures understanding of customer requests; Proactively identifies patient/customer concerns or problems and helps to resolve customer service matters using the Riverside Care Difference.

Riverside began serving the Virginia Peninsula community in 1916. In 1963, Riverside moved to the present 72-acre location in Newport News on J. Clyde Morris Boulevard. A 450-bed facility, Riverside Regional Medical Center is the Virginia Peninsulas most comprehensive medical facility combining the most recent computerized medical technology with a healing environment. The Pavilion is a 250,000 sq. ft., $107 million, 3-story addition to Riverside Regional Medical Center, which opened in 2013. This acute care facility provides a regional cancer care center, the Peninsula regions only comprehensive stroke center, the areas only open-heart surgery program, the regions only Level II Trauma Center, and a cornerstone neurosciences program that includes the Chesapeake, Riverside and University of Virginia Radiosurgery Center.


Education: High School Diploma or equivalent required. Associates Degree in HIMS or related healthcare field preferred.

Experience: 2-4 years of Customer Service experience required. Prefer 1-3 years of experience in Release of Information and 1-3 years of experience in Medical Office or HIMS.

Certification: RHIT (AHIMA) preferred.


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