Works under the supervision of the Clinic Coordinator Office Manager and Director of Outpatient Physical Therapy. The staff member will strive to exceed the customers' expectations by demonstrating flexibility and sensitivity necessary to respond to the customers' needs. Must possess strong attention to detail and own excellent written and verbal communication skills. Responsible for all benefit collections; charge reconciliation payment posting insurance verification and authorization. Accountable for customer registration in iCare. Performs a variety of administrative duties that supports front end and Rehab staff such as answering phones and scheduling appointments for patients. Responsible for contacting patients on the Referral Workqueues and place notations as needed. Functioning as a team member the staff member is required to be flexible in their work assignments and at times may be asked to perform other duties as assigned. Must be available for rotating schedules as well as some light traveling to support all aligned rehab service facilities when needed. The staff member will also assist with new employee on-boarding training. Responsible for the maintenance of office equipment and supplies required to support the facility operations. In addition the staff member will comply with National Patient Safety Goals HIPAA guidelines and Corporate Compliance polices. Participates in quality and customer service programs and meets all CBL and renews their CHAA Certification timely.
Riverside began serving the Virginia Peninsula community in 1916. In 1963, Riverside moved to the present 72-acre location in Newport News on J. Clyde Morris Boulevard. A 450-bed facility, Riverside Regional Medical Center is the Virginia Peninsulas most comprehensive medical facility combining the most recent computerized medical technology with a healing environment. The Pavilion is a 250,000 sq. ft., $107 million, 3-story addition to Riverside Regional Medical Center, which opened in 2013. This acute care facility provides a regional cancer care center, the Peninsula regions only comprehensive stroke center, the areas only open-heart surgery program, the regions only Level II Trauma Center, and a cornerstone neurosciences program that includes the Chesapeake, Riverside and University of Virginia Radiosurgery Center.
Education: High School Diploma or GED required, college degree preferred.
Experience: 1+ years' experience in business office setting preferred or College Degree accepted in lieu of experience.
Certification: CHAA preferred.
Hours: Labor Pool (as needed, 9:00am-5:00pm)