The Nutrition Service Ambassador is at the forefront of customer service providing patients and guests with service above and beyond expectations to ensure a memorable food and dining experience. The Ambassador works as part of a team under the supervision of the Nutrition Service Supervisor in completing a variety of dietary functions including daily meal service in the hospital. Utilizing Nutrition Service software and tablet computers the Ambassador communicates the daily menu to the patient while having a basic knowledge of the patient's diet order in order to assist them in making selections that meet the nutritional guidelines in support of medical staff orders. The Ambassador is responsible for greeting the patient using the AIDET script and ensuring the use of two patient identifiers delivering and collecting the patient tray while adhering to all infection control policies; delivers and returns food carts from and to the kitchen; models excellent customer service skills with patient visitors and members of the clinical team. Completes setup and operation of the patient trayline assembling patient meals that meet therapeutic nutritional guidelines; assists with the delivery of early/late trays and the stocking and cleaning of trayline work stations; performs other duties as assigned. Establishes and maintains excellent interpersonal relationships with management peers and other members of the hospital staff.
Riverside began serving the Virginia Peninsula community in 1916. In 1963, Riverside moved to the present 72-acre location in Newport News on J. Clyde Morris Boulevard. A 450-bed facility, Riverside Regional Medical Center is the Virginia Peninsulas most comprehensive medical facility combining the most recent computerized medical technology with a healing environment. The Pavilion is a 250,000 sq. ft., $107 million, 3-story addition to Riverside Regional Medical Center, which opened in 2013. This acute care facility provides a regional cancer care center, the Peninsula regions only comprehensive stroke center, the areas only open-heart surgery program, the regions only Level II Trauma Center, and a cornerstone neurosciences program that includes the Chesapeake, Riverside and University of Virginia Radiosurgery Center.
Education: High school diploma or GED required. Must be able to read and write in English.
Experience: Required 2 to 3 years experience in the hospitality industry; proficient communication, customer service and team skills as assessed by the skills assessment software. Preferred previous food service experience, preferably in a healthcare facility. Basic knowledge of modified diets preferred.
Licensure/Certification: Food Handlers Certification required or obtain within 30 days of hire date.
Hours: Part Time